Return Policy

We want you to be completely satisfied with your purchase. If you're not happy with your item, we're here to help.

Eligibility for Returns

• Items must be returned within 30 days of purchase
• Items must be in their original condition and packaging
• Items must have all tags and labels attached
• Custom or personalized items are not eligible for return

How to Initiate a Return

1. Contact our customer service team at skybytetech007@gmail.com
2. Provide your order number and reason for return
3. Receive a return authorization number
4. Package the item securely and include the return authorization number
5. Ship the item to: Skybyte Returns, 123 Tech Street, Innovation City, IC 12345

Refunds and Exchanges

Once we receive your returned item, we'll process your refund or exchange within 5-7 business days. Refunds will be issued to the original payment method. Shipping costs are non-refundable unless the item was defective.

Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately. We'll arrange for a replacement or full refund, including return shipping costs.

Contact Us

For any questions about our return policy, please reach out to our customer service team:

• Email: skybytetech007@gmail.com
• Phone: +254 104 698 434
• Live Chat: Available on our website during business hours

This policy is effective as of April 6, 2026. We reserve the right to update this policy at any time.